We hate it when companies hide their terms and conditions on their website so they're difficult to find and understand, so we've put ours here so you can find them and refer to them whenever you want.

We understand that you want to know the company you are buying from is reputable, honest and easy to do business with: after all shopping is meant to be fun, especially when you're shopping for your hobby.

We've included our full terms and conditions below, which are worth a read if you get a chance, but the principals we operate on are:

• You should get you order fast - We always aim to dispatch your goods to you within one working day of you placing your order.
• Shopping should be easy - if we make a mistake we will sort it out for you quickly and efficiently and keep you informed while we do it.
• If you're not happy we're not happy - we want all of our customers to be happy with their purchase as we want you to keep coming back, so if there is a problem, anything at all, let us know.
• We will do what we say we will do, when we say we will do it - if we say we will get back you today we will, no if's, no buts.
• It's good to talk - we are always happy to hear from our customers, so if you have any suggestions, use our contact form and one of our directors will respond to you personally.
• We Don't Do Excuses - If your parcel hasn't arrived with you by the time it is meant to we will investigate and sort it out for you the same day you let us know. We don't blame our carriers Terms and Conditions or tell you to call them we will sort it, fast.

If you are a Commercial Customer please ensure you read the Terms and Conditions at the bottom of this page as they differ from the Terms and Conditions for Domestic customers and are NOT covered by the Distance Selling Regulations. 

Full Terms and Conditions

Please read these terms carefully, and print and keep a copy of them for your reference.

About Us

This website is owned and operated by Create Retail Limited.

We are a UK based Limited Company. Registered in England And Wales.

Our Registered Head Office is:

HAYWOOD HOUSE NORTH
DUMFRIES PLACE
CARDIFF
WALES
CF10 3GA

Company registration number: 05965857

If you need to contact us, please e-mail us at shop@papercrafts.tv, use the chat panel on the left hand side our site or call our customer services team on 02921 25 00 15.

Making A Contract With Us

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.

Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us. We will not take payment from you until we have accepted your order.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.

If the goods you order are not available, we will contact you and let you know. We will not subsidise the goods you have ordered with similar goods unless you specifically ask us to.

How to place order

1. To place an order with us you need to add the products you want to purchase to your shopping cart button by clicking the "Add To Cart" link next to the products.
   
   
2. You can view the products you have put in your cart at any time by clicking on the "View Cart" link located on the right hand side at the top of each page.
   
   
3. When you have added all of the products you want to buy to your cart you need to click on the "View Cart" link located on the right hand side at the top of each page and select either the "Proceed to Checkout" link or, if you would like to pay using either Google Checkout or PayPal, you need to click on the corresponding logo.
   
   If you have chosen to checkout using either Google Checkout or Paypal you will then be transfered to their secure site and the checkout process will be the same as it normally is when you use these payment methods.
   
   
4. If you have chosen the "Proceed to Checkout" button you will be taken to our secure Express Checkout page.
   
   If you already have an account with us you can sign in using your user ID and password and some of the following steps will already be done for you. If you do not have an account with us you can choose to register an account with us or you can choose to checkout as a guest.
   
   If you register with us it will be faster for you to order from us in future and you will be able to track your order live on our website at any time.
   
   Once you have chosen the option you are happy with click "Continue".
   
   
5. If you do not already have an account with us you will be asked to enter your billing address (this is the address your card is registered to) and your shipping address (the address you want us to send your products to) if it is different from your billing address.
   
   Once you have done this click on the button that says "Bill To This Address" or "Bill & Ship To This Address" dependant on your preference.
   
   
6. If you have indicated you do not want your order sent to the same address that your card is registered to you now need to enter the address you want us to send your order to.
   
   Once you have done this click on the button that says "Ship To This Address".
   
   
7. You will now see a list of all of the shipping options that are available for your order. Select the shipping method you want to use by clicking on the radio button (the small circle) next to the service you want.
   
   Once you have done this click on the button that says "Continue".
   
   
8. You will now see an order confirmation page, if you have any coupon codes or gift certificates you want to use, you can enter them in the box marked Redeem a Gift Certificate or Coupon.
   
   You can also add any special instructions that you have for your order at this stage and choose to join our mailing list.
   
   If you are happy with your order click on the the radio button (the small circle) next to the payment method you want to use to pay for you order and click on the "Proceed to Payment" button at the bottom of the page.
   
   
9. You will then be taken to PayPal's secure website where you need to follow the instructions to pay for your order.
   
   
10. Once you have arranged for the payment of your order you will be sent back to our website where you will se a confirmation of your order. We will also send you a receipt of your order to the e-mail address you gave us during the checkout process.
    
    Your order has now been placed and we will send you an e-mail at every stage of processing your order so you know what is happening with it.

Delivery

When you check out you will be given a range of delivery options both Fixed Price and Dynamic Price. You can choose whichever method suits you and we have included an explanation of both below.

As long as the products you have ordered are in stock, we will ship your order within One Working Day of you placing your order with us.

We Never Make A Profit From The P&P Charges You Pay, If You Pay More To Us Than We Spend On P&P On Your Order We Will Send You A Refund.

Fixed Price
If you are ordering from the UK Mainland we offer three fixed price options Supersaver, Saver and Speedy which are explained below.

• Supersaver Delivery
  Supersaver delivery costs £2.95 no matter how big your order is, your order will take between 3 - 5 working days to reach you from the date we send you order to you.
  
   
• Saver Delivery
  Saver delivery costs £7.95 no matter how big your order is, your order will take between 2 - 3 working days to reach you from the date we send you order to you.
  
  

• Speedy Delivery
  Speedy delivery costs £9.95 no matter how big your order is, your order will take between 1 working day to reach you from the date we send you order to you.

Dynamic Price
As well as our fixed price charges we offer Dynamically calculated prices, this means we work out the dimensions and weight of your order and get a quote from several carriers to deliver your order.

For small orders our delivery prices start at just 51p for second class delivery.

Cancellations and Returns

This cancellation policy does not affect your rights when we are at fault — for example, if goods are faulty or misdescribed.

This policy does not apply to the following goods, which are exempt from the right to cancel:
Digital Stamps, Digital Catlogues and Other Downloads and Digital Goods.

You can cancel your contract before delivery, and up to 7 working days after delivery. To do this, please e -mail us or write to us. We will refund your money, including the original postage charges, within 30 days.

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when you return goods, so you should take out enough postal insurance to cover their value.

If you fail to do return the goods, we will collect them, and we will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Faulty goods

If there is a problem with the goods, please contact us to discuss the matter further.

If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund.

If a fault is found later on, or if you delay in making a complaint, you will still be entitled to a repair or, if a repair cannot be done without causing you significant inconvenience, a replacement. If a replacement is not available, you may be able to claim a part or full refund of your money.

Other Information

These terms were last changed on 07 August 2010 at 20:35.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

We will give you the chance to refuse any marketing email from us or from another trader in the future.

The type of information we will collect about you includes:

• your name
• address
• phone number
• email address
• credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

WE DO NOT STORE ANY FINANCIAL DETAILS

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should contact us by e-mailing shop@papercrafts.tv and we will be happy to help you.

Terms and Conditions for Commercial Customers

As commercial customers are not covered by the European Distance Selling Regulations and are given preferable terms on the purchase of products additional terms and conditions apply.

We will aim to dispatch commercial orders and special orders within a maximum of 28 Days from receipt of cleared funds, this additional time is to allow us to order special order items from the manufacturer.

Title and Ownership

Notwithstanding delivery and the passing of risk in the goods, or any other provision of these Conditions, the property in the Goods shall not pass to the Buyer until the Seller has received in cash or cleared funds payment in full for the price of the Good and all other goods agreed to be sold to the Buyer for which payment is then due.

Until such time as the property in the Goods passes to the Buyer, the Buyer shall hold the goods as the Sellers fiduciaryagent and bailee, and shall keep the Goods separate from those of the Buyer and third parties and properly stored, protected and insured and identified as the Seller's property but the Buyer shall be netitiled to resell or use the Goods in the ordinary course of its business.

Until such time as the property in the Goods passes to the Buyer (and provided such Goods are still in existence and have not been sold). The Seller shall be entitled at any time to require the Buyer to deliver upon the Goods to the Seller and, if the Buyer fails to do so forthwith, to enter upon any premises of the Buyer or any third party where the Goods are stored and repossess the Goods.

If these Clauses apply then, without prejudice to any other right or remedy available to the Seller, the Seller shall be entitled to cancel the contract or susped any further deliveries under the contract without liability to the Buyer, and if the Goods have been delivered but not paid for the goods shall become immediately due and payable notwithstanding any previous agreement or arrangement to the contrary.

Interest and Compensation arising from from late payments may be charged in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

Claims and Shortages

All claims and shortages must be made in writing within 7 days quoting the invoice number and date.

Commercial Returns

A 25% handling fee will be charged for all wrongly ordered returned goods as long as they are:-

• Received in a resalable condition
• Accompanied by a copy of the Invoice and an explanation for their return
• With authorised prior agreement

Please note wrongly ordered goods cover all goods that have been ordered from us and returned for any reason other then that they are faulty. This also includes items that have been invoiced by us and supplied but have not been paid for.

Return of Special Order Items

Special Order products supplied to a commercial customer are non-refundable unless they are found to be faulty.

Acceptance of Terms and Conditions

By placing an order either by phone, fax, e-mail through this site or by any other means indicates your acceptance of these terms and conditions.