Shipping

When you check out you will be given a range of delivery options both Fixed Price and Dynamic Price. You can choose whichever method suits you and we have included an explanation of both below.

As long as the products you have ordered are in stock, we will ship your order within One Working Day of you placing your order with us.

We Never Make A Profit From The P&P Charges You Pay, If You Pay More To Us Than We Spend On P&P On Your Order We Will Send You A Refund.

International Delivery

Our site calculates postage based on the weight of your order and offers Royal Mail's Airmail, International Signed For and Airsure Services where they're available. Royal Mail offer services for order's weighing up to 2 Kilograms.

We also offer massively discounted services from DHL, UPS, Fedex, DPD, Interlink Express and others that can carry up to 100 Kilograms (which is alot of crafting goodies).

If we don't have a suitable postage option showing for your order, or if you think the postage is too high, please get in touch either through the chat box or by e-mailing our dedicated team at shop@papercrafts.tv and we'll get you accurate postage quotes from all of our couriers before you commit to buying.

UK Delivery

Fixed Price
If you are ordering from the UK Mainland we offer three fixed price options Supersaver, Saver and Speedy which are explained below.

• Supersaver Delivery
  Supersaver delivery costs £2.95 no matter how big your order is, your order will take between 3 - 5 working days to reach you from the date we send you order to you.
  
   
• Saver Delivery
  Saver delivery costs £7.95 no matter how big your order is, your order will take between 2 - 3 working days to reach you from the date we send you order to you.
  
  

• Speedy Delivery
  Speedy delivery costs £9.95 no matter how big your order is, your order will take between 1 working day to reach you from the date we send you order to you.

Dynamic Price
Aswell as our fixed price charges we offer Dynamically calculated prices, this means we work out the dimensions and weight of your order and get a quote from several carriers to deliver your order.

For small orders our delivery prices start at just 51p for second class delivery.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, weights may be rounded up to the next full kilogram.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

For more information of returns please refer to our Full Terms and Conditions which can be found on the menu on every page.